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FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Vybskart Help Center.

Here you’ll find quick answers to the most common questions about orders, shipping, products, and returns.

If you still need help, you can always contact our support team.

1. ABOUT VYBSKART

Vybskart is a premium wall art and home décor brand offering curated artwork, framed prints, canvas art, and modern décor pieces designed to elevate your living spaces.

We focus on high-quality prints, premium materials, and aesthetic-driven designs.

We are based in India and operate across multiple locations for production and fulfillment, delivering orders across India.

Currently, Vybskart operates as an online-first brand. This allows us to maintain better pricing, wider collections, and faster product innovation.

2. ORDERS

You can place an order directly on our website:

  1. Choose your product
  2. Add to cart
  3. Proceed to checkout
  4. Enter shipping details
  5. Make payment

Once confirmed, you will receive an order confirmation email or message.

You can request modifications only if your order has not entered production.

Once production begins, changes cannot be made.

Orders can only be cancelled before production starts.

Once your artwork is printed, framed, or prepared, cancellation is not possible.

Yes. You will receive a confirmation once your order is successfully placed.

You will also receive updates when your order is shipped.

3. PRODUCTS

We ensure high accuracy in product representation. However, slight variations may occur due to:

  • Screen settings
  • Lighting conditions
  • Printing process differences

These variations are normal in premium printed artwork.

Yes, where specified. Product descriptions clearly mention whether the artwork is framed or unframed.

Many of our products are carefully printed, framed, and assembled after order placement to ensure freshness and quality control.

Currently, we do not accept customer-uploaded images or custom uploads.

However, we may release curated customization options in the future.

4. SHIPPING & DELIVERY

Yes, we deliver across all major cities and towns in India.

Typical delivery time:

5–10 business days

Delivery times may vary depending on location and product type.

Yes. Once your order is shipped, you will receive tracking details via email or SMS.

Delays may occur due to:

  • Weather conditions
  • Courier delays
  • Remote delivery locations
  • High order volume periods

We continuously work with logistics partners to minimize delays.

Our courier partners will usually attempt delivery multiple times. If delivery fails, the package may be returned to us and re-shipping charges may apply.

5. PAYMENTS

We accept secure payments through:

  • Credit & Debit Cards
  • UPI
  • Net Banking
  • Wallets (where available)

All payments are processed securely through trusted payment gateways.

Yes. We do not store your card or banking details. All transactions are handled by secure third-party payment processors.

In most cases, failed transactions are automatically reversed by your bank within 5–7 business days.

If not, please contact your bank or support team.

6. RETURNS & REFUNDS

We accept returns only in specific cases such as:

  • Damaged product
  • Wrong item delivered
  • Manufacturing defect

We do not accept returns for change of mind.

We accept returns only in specific cases such as:

  • Damaged product
  • Wrong item delivered
  • Manufacturing defect

We do not accept returns for change of mind.

If your product is damaged:

  1. Take clear photos of the product and packaging
  2. Share them with us within 48–72 hours
  3. Our team will arrange a replacement or resolution

Once approved, refunds are processed within:

5–10 business days

Yes, only if the product is damaged or incorrect. Exchanges are not available for personal preference changes.

7. QUALITY & TRUST

We focus on:

  • Premium-quality wall art
  • Carefully curated designs
  • Secure payments
  • Transparent policies
  • Dedicated customer support

Our goal is to make your space visually inspiring and meaningful.

Yes. Our products are designed for premium interiors using high-quality printing and framing standards.

Minor natural variations may occur, but overall quality remains high-end.

8. SUPPORT

You can reach us at:

Email: support@vybskart.com
Website: www.vybskart.com

We typically respond within 24–48 hours.

For any special inquiries, bulk orders, or business collaborations, please contact our support team directly.

9. FINAL NOTE

We are committed to delivering high-quality artwork that transforms your space. If you ever face any issue, our team is here to help you resolve it quickly and fairly.

Thank you for choosing Vybskart.